Domestic gas and electricity terms & conditions

1. Parties

This Agreement is made between you the client and Utility Tracker Limited, company no 7758426 registered in the UK having its registered office at Unit 9, Knoll Street Industrial Park, Manchester M7 2BL


2. Our service

a. Utility Tracker Ltd. (UT) will conduct an initial review of the client's gas and electricity supply agreements (SA) in order to determine if the Clients current SA agreement is competitive. UT will thereafter, continue to review the SA regularly. The outcome of these reviews will be made known to the client by email.


b. Should UT become aware, at the time of a review, or at any other time, that a different SA agreement will create reasonable savings for the client, UT will apply on behalf of the client to switch to that new SA.


3. Authority

The client requests that UT carries out this work and gives UT full Authority to act as its agent to enter into SA on behalf of the client. Such Authority includes passing on all relevant information, including Direct Debit details to a potential supplier, for the purpose of carrying out this work.



1. The Client will provide all relevant information such as; changes of address, direct debit details and copies of invoices relating to gas and electricity to UT.


2. The Client will inform UT of any correspondence that the client may receive from a Utility supplier which may affect the price of an existing SA agreement.


3. UT will act as an agent for the client. UT is not a representative of the Supplier, and UT cannot bear any responsibility for any action, omission, or default of the supplier. The SA agreement is solely between the client and the supplier. UT will not be a party to any such transactions with Suppliers and all such transactions are subject to the terms and conditions of the relevant Supplier and UT shall in no circumstances have any liability whatsoever in respect of any such transaction. UT will not be responsible for any loss, cost or damage caused to the Client arising out of or in relation to the transaction.


4. UT will research the market on behalf of the client in order to research supply agreements. UT does not guarantee that UT will review every supplier, or that UT can be aware of every possible offer made by suppliers.


5. UT does not warrant and excludes all liability in respect of the accuracy, completeness, fitness for purpose or legality of any information which has been made known to UT by the supplier and or third party which UT has passed onto the Client and the Client agrees that sole responsibility for the accuracy, completeness, fitness for purpose or legality of any information relating to the Supplier's information, goods and services shall rest with the supplier.


6. UT will keep the client fully informed by e mail, as and when a new SA is proposed and provide to the client key details of the new supply agreement and the estimated savings. Savings will be calculated on the basis of annual estimated usage levels and at the rate applying to the current SA agreement at the time of the switch.


7. The client will then have 24 hours in which to inform UT, should the client not wish to continue with the transfer.


8. The Client will pay to UT a monthly administration fee of £5.99 inclusive, by way of Direct Debit, fixed at this rate for the first 12 months of this agreement. UT has the discretion to vary the charge thereafter, with the Client being notified of the same by e mail.


9. UT will not commence charging the administration fee, until such time as UT is able to recommend a SA to the Client, which would save the client the annual cost of the said administration fee.


10. This agreement may be terminated at any time by either party by giving 14 day written notice.


11. UT reserves the right to vary the Terms and conditions of this agreement, from time to time, by giving notice to the client.


12. The client gives consent to a new proposed supplier to perform a credit check.



This is the internet privacy policy for (the “Website”)


This website is the property of Utility Tracker Ltd. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy and cookies policy our position regarding certain privacy matters and the use of cookies on this Website.


This policy covers all data that is shared by a visitor with us whether directly via or via email. This policy is occasionally updated by us so we suggest you re-review from time to time.


This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.


Certain businesses are required under the data protection act to have a data controller. For the purpose of the Data Protection Act 1998 our data controller is Chana Cohen and can be contacted via email at


1. Information we collect
In operating our Website we may collect and process the following data about you:


1.1 Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.


1.2 Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.


1.3 Information provided to us when you communicate with us for any reason.


2. Use of cookies
On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website to our advertisers.


Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website.


We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.


All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.


Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.


For more information on cookies you can read the guidance at All About Cookies.


3. Use of your information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:


3.1 To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.


3.2 To meet our contractual commitments to you.


3.3 To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.


3.4 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.


3.5 We may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.


3.6 If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.


3.7 If you do not want us to use your data for ourselves or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.


3.8 Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors such as your area of residence or age group.


4. Storing your personal data


4.1 We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.


4.2 Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.


4.3 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.


5. Disclosing your information


5.1 Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.


5.2 We may also disclose your personal information to third parties including but not limited to utility companies


5.2.1 Where we sell any or all of our business and/or our assets to a third party.


5.2.2 Where we are legally required to disclose your information.


5.2.3 To assist fraud protection and minimise credit risk.


6. Third party links
You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.


7. Access to information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.


8. Contacting us
We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at
If you would prefer to write to us then our contact address is Utility Tracker Ltd, 9, Knoll Street Industrial Park, Salford, Manchester M7 2BL

This policy been created for us by Surge Digital dated June 2014


Direct Debit Guarantee

The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation and Utility Tracker.


Utility Tracker Promotions Terms & Conditions



1.1. This promotion is only available when signing up to Utility Tracker within the United Kingdom (“UK”) within 1 calendar month from the date of publication of advertisement, date of leaflet distribution or date of mailshot (the “Promotional Period”).


1.2. All Participants must be aged 18 or over and must be resident in the EU (“Participant”).


1.3. All Participants are deemed to have agreed to be bound by these terms and conditions.


1.4. All sign ups must be made directly with Utility Tracker either online, on the telephone or by post.




2.1. To enter the promotion, the Participant must have completed the sign up process with Utility Tracker and stated where they heard/saw the promotion.


2.3. The Promotional Products are subject to availability while stocks last.


2.4. Utility Tracker will not process any claims received after one calendar month from the date of publication of the advertisement or date of letter or other promotional initiative. Utility Tracker will not process claims which are in its opinion incomplete or illegible. Utility Tracker will not be responsible for applications to sign up that are delayed or not successfully received.


2.5. Only one claim per sign up may be made.


2.7. This promotion cannot be redeemed in conjunction with any other promotion.




3.1. Participants will receive Cashback in the amounts shown for signing up for Utility Tracker’s services.


3.2. Upon receipt and verification of the claim, Utility Tracker will arrange for a direct BACS transfer payment to the Participant’s bank account. No alternative arrangement will be entered into and no cash or cheque will be provided.


3.3. Utility Tracker will endeavour to transfer via BACS within 90 days of receipt of a complete and valid claim.


3.5. Only one BACS payment will be issued per valid claim.


3.6. If you are UK VAT registered and you receive a cashback, it may reduce the taxable value of your purchase and so you may need to reduce your input tax accordingly.




4.1. The promoter is Utility Tracker Ltd, Unit 9, Knoll Street Industrial Estate, Salford, Manchester.




5.1. To the fullest extent permitted by law, Utility Tracker shall not be liable for any loss, damage or injury of any nature howsoever caused, sustained by any Participant under this promotion.


5.2. Utility Tracker reserves the right to void, amend, and/or change this promotion at any time without incurring any liability whatsoever.


5.3. Utility Tracker reserves the right to audit any claims to ensure compliance with these terms and conditions and to request additional information and supporting documents. Utility Tracker reserves the right to exclude claims and/or Participants if it suspects that the promotion is being abused in any way. Utility Tracker’s decisions in relation to the promotion are final and no correspondence will be entered into.




6.1. Utility Tracker Ltd. is the Data Controller for the purpose of the Data Protection Act 1998 (“DPA”) in respect of any personal data supplied by Participants. Any personal data submitted to us may be processed by a third party for the purpose of administering this Promotion and, if applicable, for marketing purposes – in cases when Participants have opted-in to receive marketing communication from Utility Tracker.


6.2. If Participants do not wish for their contact information to be used for marketing purposes or to enable Utility Tracker to contact them in future regarding similar promotions, they should NOT check the relevant “opt-in” box when completing their sign up.




7.1. These terms and conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and will be subject to the non-exclusive jurisdiction of the English courts.



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