What exactly is your service?

Four years experience in the energy market has taught us that even when individuals took the time to switch to a cheaper supplier, their savings were insignificant because the new supplier simply increased their prices three months later. We therefore designed a system which makes sure that you not only move to the best tariff but you continue to stay on the best tariff. utilitytracker is a switching and monitoring facility but it is our service which makes it unique. We switch you to the cheapest supplier and then continue to monitor the market - should there be a cheaper rate at any later date, we will inform you and carry out further switches on your behalf.

What does it cost?

Only when we have identified a saving of at least £150 we will begin charging a monthly fee of £5.99.

What kind of savings will you make?

We expect to be able to save you on average £700 per annum. This is based on a three bedroom house with at least 4 family members.

Are you cheaper than comparison websites?

We use similar software and offer the same plans. However our service is not just about getting the cheapest tariff, it's about making sure that you continue to stay on the best tariff. We do it all for you.

How do you work to find the right plan?

We have invested in our own software and have access to the vast majority of the supplier plans. We are fully independent and we will therefore always choose the best plan for you.

How often do you expect to switch to a different supplier?

Between 1 and 6 times per year - it is totally dependent upon your usage and energy tariffs available month by month

What if I change my mind?

You can terminate our agreement at any time, with 14 days written notice. With the new supplier, there is a 14 day cooling off period. You just need to notify the supplier that you wish to terminate the Supply Agreement.

Will I need to contact my new supplier?

No. Once we have changed you over, your new supplier will then contact you within 10 - 14 days. They inform your old supplier of the switch.

Is there anything I need to be aware of when you switch?

The old supplier will take a final read of your meter, in order to determine the exact amount that is owed to them. They may have underestimated your usage and you will have to pay them the balance or in some circumstances, you may be owed a slight rebate.

How can I be sure that I am not billed twice?

Your new supplier will only start charging you from the switch date. You can be confident that you will not pay twice for the same thing. After the switch date, you should contact your bank and cancel any Direct Debits or standing orders you have set up to pay your old supplier.

Am I in a contract with my current supplier?

An energy contract usually lasts for 28 days which can be cancelled by giving notice. This happens automatically when the new supplier informs the current supplier that they are taking over your supply. When the switch takes place, you will receive a final bill from your old supplier up until the date of the switch.

Will I be charged a cancellation fee if I am in a fixed tariff with my current supplier?

Under most circumstances, you will not have to pay a cancellation fee to your current supplier. However, there are some exceptions; fixed plans may include a cancellation penalty. The cancellation fee is usually between £30 and £50. However, this is taken into account when we estimate your savings.

Will I get cut off?

No. You will not notice any changes to your supply. The only difference is your bills will be coming from someone else.

How do I know you have carried out a review?

Whenever we carry out a review (every quarter) we will inform you of the outcome. So even if there no switch worth making, you will still be confident that your energy bills are being monitored.

How can you assure me that it is safe for me to enter my bank account details on-line as part of the sign up process to Utility tracker’s services?

Our website is protected with Secure Sockets Layer (SSL) which is a protocol for enabling data encryption on the Internet. It is most commonly used to protect communications between web browsers and servers. When your web browser connects to a secure site it retrieves the site's SSL certificate and checks that it has not expired, that it has been issued by a Certificate Authority the browser trusts and that it is being used by the web site for which it has been issued.

If I sign up during a promotional period, when will I receive my promotion promise or cash back payment?

Once received, your promotion or cash back application will be processed by us to ensure that we have all of the necessary information to validate your claim and arrange payment. We aim to make payments within 90 days of the validation of your sign up. Missing or incorrect information risks delaying the validation and payment so please check that you have provided all of the necessary correct information.

How will I know when any cashback payment will be made?

Once your claim has been successfully validated we will begin the payment process and you will receive an email informing you of the expected date by which the payment will be transferred to the bank account details you have provided.


Brilliant! Just can’t understand why no one else is providing this service... thank you.

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