1 PURPOSE OF OUR PRIVACY STATEMENT
Under the Data Protection Act and the General Data Protection Regulation, we are required to explain to you why we are asking for information about you, how we intend to use the information you provide to us and whether we will share this information with anyone else.
2 Who are we?
We are Utility Tracker Ltd and we are the Data Controller and Data Processor.
Our contact details are:
Unit 9, Knoll Street Industrial Park
0161 660 2657
3 Our data protection officer
Our Data Protection Officer is responsible for overseeing what we do with your information and monitoring our compliance with data protection laws.
If you have any concerns or questions about our use of your personal data, you can contact our Data Protection Officer by writing to :
The Data Protection Officer,
Unit 9, Knoll Street Industrial Park
or email firstname.lastname@example.org
4. WHO IS THIS FOR
This privacy statement is targeted at all individuals we interact with:
5 Why are we collecting your information?
We are collecting and or processing your information in order to fulfil our commercial purposes and provide the services of our company. For full list of our services, please visit our website www.utility-tracker.com.
6 What information are we collecting?
All the information we collect about you will be stored and used by us in accordance with this privacy statement and in accordance with your rights as described below in this statement under the Data Protection Act and the General Data Protection Regulation.
The information which we process about you is collected:
Personal data provided to us.
Your personal data is most usually provided to us during the course of you entering into an agreement for the provision of our services. You will have entered into such an agreement with us by, using an online form on our website, delivering to us, by post or email, a signed contract, or by entering into a verbal agreement with one of our agents on the telephone.
We may ask you directly for your personal data when we correspond with you by e-mail, letter or telephone, in order to fulfil our contractual obligations. This is data obtained by your consent.
The information which we collect about you through the above processes will typically be your name and contact information such as postal address, email address and telephone numbers, financial information, including banking and credit/debit card details, contact history, meter data that identifies and records usage of your gas and electricity supply.
7. What is the lawful basis for using your information?
In accordance with the data protection laws, we need a "lawful basis" for collecting and using information about you. There are a variety of different lawful bases for processing personal data which are set out in the data protection laws.
The lawful basis on which we rely in order to use the information which we collect about you for the purposes set out in this notice will be:
Using your information is necessary to fulfil a contract you have with us and we have a legitimate interest in processing your personal data as it would not be possible to perform our function as a service provider without doing so.
7 What are we going to do with your information?
We use personal data held about you in the following ways:
8 Sharing your information
DISCLOSURE OF YOUR PERSONAL DATA
We will ensure that a contract is in place between us and the energy suppliers, so that they will only be able to use the information for the purpose it was provided. Namely, to enter into an agreement for supply. They will not share your data. They will be required to adhere to all relevant data protection requirements including GDPR.
Subject to a contract ensuring compliance with DPA and GDPR, we may share your personal data with:
Recover a debt, obtain damages or other relief.
Reduce risk to credit
Enforce our contractual terms
Protect the safety, property, or rights of Clever Energy ltd, our clients or others.
9. Security of your personal information
We treat the security of your personal data very seriously.
Our security procedures, which are audited and reviewed, include:
Storing your information and deleting it
We shall only retain personal data for as long as is necessary for the legitimate purposes for which the personal data is processed. When those purposes come to an end, we shall securely delete the personal data unless the retention of the personal data is required and allowed for in accordance with GDPR or other applicable provisions under the Data Protection legislation.
Your personal data will be stored within the European Economic Area (EEA). If it becomes essential for us to transfer your personal data to a country outside of the EEA we will ensure that your personal data has the same level of security as if it remained within the EEA.
In relation to the information which we hold about you, you are entitled to:
or emailing email@example.com
Our obligations to comply with the above rights are subject to certain exemptions.
Making an application in respect of your rights:
Contact us at Unit 9, Knoll Street Industrial Park, Salford, Manchester, M7 2BL with your request
Provide proof of identity
Usually we will action the request within one month. If, however, the request is very complex or we receive a large number of requests, the time frame may be extended for a further two months.
Our policy will be reviewed periodically and any changes will be posted on our website, and where applicable, you will be notified by e-mail.